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We care about our customers and want everyone to have a great experience with our teleprompter apps. Search below for a product/topic that applies to you and please refer here to optimize VoiceTrack.
Your comments and concerns are very important to us. Reach out anytime for support: firstname.lastname@example.org. We strive to reply to everyone within 24 hours. Please be advised that our support team operates in the United States eastern time zone.
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The default scroll setting is VoiceTrack. We have posted guidelines about how to optimize your experience with VoiceTrack and how to purchase the right microphone for your project.This article will show you how to alter the scrolling setting in PromptSmart Pro.
First enter the Script Settings menu and then tap "Scroll text":
Connecting the PromptSmart Pro app to the PromptSmart Remote Control app requires an active subscription, or in iOS, a separate (one-time) in-app-purchase. All of our mobile subscriptions come with a free trial period. Try it today!
A PromptSmart account is a pre-requisite to activating a subscription. Creating an account is free! This can be done from my.promptsmart.com, or from within our mobile applications.
For more information on how to create an account and connect the PromptSmart Remote to the PromptSmart Pro (iOS) app, please view this short informational video.
This article will help you to find the portal to log into, and out of, your Extended Subscription account from within the PromptSmart Pro application.
Just to reiterate, Pro users do not need to create an Extended account to "activate" the software. The log-in process is solely related to our add-on subscription service.
The log-in portal can be found in the "More" tab on the bottom toolbar of the application.
You will navigate to a verification screen. Returning subscribers enter your credentials on the default page.
New users tap "Create Account"
A new logo will appear if you successfully log-in. If you're logged out, the logo will revert back to PromptSmart Pro.
We've designed PromptSmart to be flexible with many different document types, including TXT, DOCX (including Word Online), PDF, RTF, and Google Documents (GDOC).
To put it simply, each file format may contain hidden formatting and type-setting meta-data that can potentially cause problems (like non-breaking spaces or even hidden HTML encoding). How this formatting gets into your documents and remains there can depend on your computer, your browser, or your word processor. Here are some tips we've crystallized over the years:
If you're saving your files as plain text, we recommend "Saving as" and choosing UTF-8 encoding. There's usually a list of encoding options given to you by word processing applications and UTF-8 should be there. This is of particular importance for Mac users.
If you're working with Google Documents, we recommend CTRL-A (select all) and removing formatting prior to importing the document into PromptSmart. There's a button on the web interface of the Google Document editor that can do this for you instantly. Also, please remove slashes from the title, as this may cause the initializer to spin endlessly. Once this spinning happens, please delete and re-install the app. This will "un-stick" the initializer.
If you're working with PDF, please ensure that the PDF file has been scanned for readable text by Adobe (aka, OCR scanning).
If you're working in RTF or DOCX and copying content from another source -- maybe it's a scripture quote or some other reference material -- please ensure that you're pasting into the document only as text. We also recommend 0 pt line spacing and using single spaced formatting (with line breaks added in using the "Enter" key). This will ensure that the document looks similarly in PromptSmart as it does in your source.
If you're using copy/paste to and from your email, take the same precautions to paste as plain text so that you don't accrue hidden formatting albatrosses.
For now, meta-data like colors added into RTF files will not survive the import procedure into PromptSmart. We recommend adding in colors using the in-app text editor instead so you don't have to do double work inputting the colors.
Pages files can be very difficult to work with because the formatting is bespoke to Apple/iOS. PromptSmart is a multi-platform teleprompter app system, so working with a native Apple file format poses some limitations. For now, we recommend using other processing apps to get your content into PromptSmart.
We hope this information will help you to have the best experience possible drafting your content and then importing it into your app once you're ready to deliver it to your audience.
If you think you may have other useful information for us to add here, we want to hear from you about what works and what doesn't! Email us with your thoughts:
Importing your files into PromptSmart is quick and easy. Follow this guide to learn how to import the following file-types:
-GDOC (Google Drive only)
-PDF (must first be OCR-scanned)
Email content to yourself or to others on your team using compatible file-type attachments to quickly and easily import content into PromptSmart.
Need to make last minute changes? This import method will ensure that your talent or field reporters are using the latest versions.
The first step is to open the email with the attachment from the native Mail app on an iOS device which also has PromptSmart Pro installed on it.
First "download" the attachment to the device. If you open it, a "Share" box appears in the upper-right corner of the display. Use that to "Share" the document with PromptSmart. You can find the app in the Share menu.
You don't need to open the file to share it. You can also tap-and-hold a downloaded attachment and then a "Share" option appears. From there you can "Post" the script to PromptSmart.
Copy and paste is one of the oldest methods in computing to transfer contents from one place to another. Usually, the commands are accomplished through keyboard shortcuts, but with mobile devices, the commands are executed slightly differently.
If you have a version of your content anywhere in your mobile device and you need to get it into PromptSmart, like from a Note or from the body of an email, then all you need to do is select the text you wish to copy, copy it to the clipboard, and then paste the clipboard contents into a new PromptSmart script, as shown below.
Tap-and-hold the white space around the text and an option to "Select All" will appear in a pop-up toolbar. Once pressed, all of the text in that window will be selected and then another toolbar will automatically appear allowing you to "Copy" the selection:
Once the content is copied to the clipboard it will stay there until something replaces it. Navigate to the PromptSmart app and create a New Script:
Once the New Script interface is open, tap the top portion of the screen to put in a title. Then tap anywhere in the text window below until you see the cursor blinking there. Then tap-and-hold until a magnifying orb appears. Let go with your finger and then a toolbar appears with the "Paste" option. Tap "Paste".
Then tap "Done" and VOILA!, you have imported content into PromptSmart using copy-and-paste.
The PromptSmart app enables you to type a script from within the app (if you so desired).
You can also apply edits into existing content from within the app. This is highly recommended to do with meta data like bold, colors, or CAPITALIZATION for emphasis. Meta data like this will not carry over during the import process -- these customizations will need to be added in after your content is imported into PromptSmart.
The following article is a primer on how to get the most from the PromptSmart in-app editor.
WARNING: Changes made to text color from within the Script Settings menu ("Gear" icon) will over-ride previous highlights added in from the script editor ("Pencil" icon). We strongly recommend selecting a base text and background color FIRST, and THEN going in to add individual colors to words to prevent the frustration of losing work.
After selecting your desired background color (black, for example) and text color (white), you can engage the script editor with the Pencil icon to apply individual colors to specific words in your script.
Use the familiar iOS "Pinch" gesture with two fingers to shrink or enlarge the text in the edit window. The size of the text here has no relationship to the font size when the presentation is started. Font size during presentation mode is toggled from the Script Settings ("Gear" icon):
Once the text is sized to your liking in the Edit Script window, tap and hold the screen to bring up the "text selector" utility. Highlight the word(s) you wish to be different color:
Then tap "Change font color" to bring up the color palette:
Make your selection from the palette and the color will appear in the Edit Script window. The same color will also be visible in the presentation screen. Be mindful of the previously selected background and base text colors to avoid color clashing.
Then see the result of your efforts during Presentation Mode! Notice the black background, white base text, and the highlighted word with the appropriate colors:
Learn how to delete your Scripts or Notecards from PromptSmart Pro. The process is intuitive and easy to learn. To delete one file, swipe it left with a finger gesture to expose the "Share" and "Delete" buttons, then tap "Delete".
To delete multiple files at once, either (1) tap-and-hold in any row within the Script Library that contains a Script File; or (2) tap the "Check" icon in the upper-right corner of the display:
Make your selections and then tap "Delete". The number in the parentheses will tell you how many files you're deleting. You will be given an opportunity to confirm the delete action a second time to prevent losing data or accidentally deleting something. Check your selections carefully.
In iOS, the app saves videos to Photos. The Video library will only show you videos in Photos that were made in PromptSmart. The app needs permission (Settings > Privacy > Photos) in order to properly save and display your videos. To delete videos made in the iOS app, you will need to find the master copy, either on the device in the Photos app or on the web in iCloud, and delete it from there. Deleting the app will no longer delete your videos.
In Android, the app saves videos to Gallery. If you swipe the file left it will expose a delete button and you can delete the video either from the Gallery on the device or from the app using the delete tool.
Our Studio Edition desktop application does not have a video recording feature in it.
NOTE: Video files are not saved in the cloud as part of our File Sync subscription service. Only your Scripts and Notecards are saved in the cloud and push to other devices.
Narrowing the side margins keeps the speaker's eyes trained in the middle of the screen, which helps to mitigate eye-tracking. Looking directly into the camera while filming establishes trust and helps to make a video feel more like a natural conversation to the viewer.
The following article will show you how to combine two PromptSmart Pro features, invert-text and side-margin-narrowing, to make your video projects more efficient and less stressful.
First select your desired script and then enter the Script Settings menu (Gear icon). Then you toggle the corresponding settings, shown below:
Toggle the narrow margin pop-up menu by tapping your finger anywhere in the "Side Margin Position" row in the Script Settings menu.
When you enter Presentation Mode, the text will be oriented in a narrow column down the middle of the display, as well as inverted to properly reflect off two-way glass.
Caution: When the text is narrowed, we highly recommend reducing the font size down to the lowest comfortable reading size so that more words appear on the display. This will help to ensure that VoiceTrack can keep up while still narrowing the reading column to prevent eye tracking.
Important: Android users, there is no custom Selfie Mode. You can adjust the size of the app window and position it next to the camera using the split-screen multitasking built into the Android operating system. Please see this demo video for more information.
PromptSmart Pro (iOS) offers two video recording options from within the app.
(1) Standard Video Recording from the front- or rear-facing cameras. The preview will remain behind the text as you read.
(2) Selfie Mode from the front-facing camera only. The text window will be fixed next to (landscape orientation) or beneath (portrait orientation) the front camera while the preview occupies the other portion of the display.
First things first, select the script you want to record. Then navigate to the Script Settings menu ("Gear" icon).
Select from one of two settings in the Script Settings menu: (1) Video Recording (standard setting with full-screen preview behind text); or (2) Selfie Mode (front-facing camera only, split display with text fixed next to or beneath the camera and remainder of screen used for the video preview).
Once you've chosen your Video Recording mode, return to the script and then press the "Play" button.
If Video Recording is selected, the following is an example of what the user interface will look like:
If Selfie Mode is selected, the user interface will be different. Selfie mode is only available from the front-facing camera.
Available Camera Controls
-Tap anywhere in the preview to focus the camera
-Tap "AF" to lock the Camera's default auto-focus feature
-Tap "AE" to lock the Camera's default auto-exposure feature, allowing you to establish your desired level of exposure and lighting
For iOS users, quickly and easily export your content to the cloud:
You can also use AirDrop to share content. As depicted in the demo video, simply swipe left, tap "Share", then "Share via apps" and the native Apple AirDrop interface becomes accessible. See Apple's online resources for help using AirDrop on mobile devices. You can also export content via other iOS apps, like Messages or Mail.
HD videos very quickly fill up the storage capacity on your devices. Make sure you have plenty of storage before attempting to record videos, particularly longer videos of 5-10+ minutes in length.
Please find this useful tutorial from Apple about how to manage storage quickly and easily from your Settings app.
PromptSmart Pro (iOS) saves videos directly to the Photos app. To edit or delete them, you can do so from Photos or the iOS Storage Manager. I In Android, there is a separate storage directory for PromptSmart videos. Swipe left in the app to expose the delete button for takes you no longer want.
In iOS, if permission to access Photos is inadvertently denied, you can manually grant it:
Settings app >> Privacy (hand symbol) >> Photos (PromptSmart should be on the list of apps with access)
As of March 2020, there is a known issue with the iOS app in some cases videos are not saved. The next update will have a new implementation with the issue resolved. In the meantime, please try the following if this is happening to you:
-Recording from a different iOS device
-Clear space with the Storage Manager (even if it says there ample storage available)
-Turn the device off and then on again
-Force-quit background apps prior to starting your next take
Apologies for any inconvenience!
Register your email with us to receive important updates about the app and other corporate news. You can do this at any time from within the PromptSmart Pro application.
After you do this, a pop-up should appear. This is the same pop-up that appears when you first open the app. If you already provided your email once, you do not need to send it again. We have you in our system!
If you're not sure if you entered your information correctly, you can always register again, or register a second email just to be sure:
IMPORTANT. Each platform (iOS, Android, and desktop) has different procedures to manage your subscription to PromptSmart products.
The easiest way to activate or cancel a subscription or a free trial to our subscription products is via our website: my.promptsmart.com. From there you can activate the Studio Edition bundle, which includes a mobile-Extended subscription in it. You can manage your Studio bundle subscription by logging in to my.promptsmart.com. There is no intermediary on this transaction like Apple or Google, so we have more flexibility in what we're able to do using the tools provided to us by our payment processor, Stripe.
If you are primarily a mobile-Android user and you activated Extended or Pro subscriptions using the Android-Pro mobile application, then your service is run through Google. This requires you manage your subscription using Google Play. We are unable to manage or cancel Google subscriptions you activate in the Android app. Google allows developers like us to refund transactions under certain circumstances.
If you are primarily a mobile-iOS user and you activated Extended using the iOS Pro mobile application, then your service is run through Apple. This requires you to manage your own subscription using your Apple ID. We are unable to manage or cancel Apple subscriptions you activate in the iOS app. Apple does NOT allow developers like us to refund App Store or in-app purchase transactions. All iOS-based sales are subject to Apple's terms and conditions.
This might seem confusing, but we assure you that we are doing all we can to streamline and integrate our products and services offered from the web into a package that's simple and easy to understand. When it comes to products sold through Apple or Google, we are more limited in what we are able to do. Thank you for your patience and understanding! Your satisfaction is very important to us.
As of January 2020, the iOS pro app is $19.99 to download from the Apple App Store (a one-time fee) -- it is not a subscription-based application. There is an Extended subscription in it which can be activated in the iOS app, the Android app, or from the web. It's up to you which activation procedure you want to choose. The Android app has been converted to a subscription-based app that is free to download and try risk-free for 7-days. All Extended subscribers can download and activate the Android app using account credentials. Lastly, the Studio Edition app is also subscription-based and you can download the try it risk-free for 7-days.
For PromptSmart Extended subscribers, the Pro mobile apps contain a Scroll Assist feature.
< test tag 1 >
Scroll Assist will tell VoiceTrack to skip over the content you tag with brackets on both sides (e.g.,< sample >)
< test tag 2 >
Scroll Assist works best when there is a line break above the tag, and then spoken text directly underneath. Too many line breaks can make the app prone to error by getting stuck, or even scrolling too far.
Avoid sandwiching tags < in the middle > of spoken text.
Brevity is your friend. Long tags of over 2-3 lines are problematic. Keep it pithy.
This section applies only to the Android PromptSmart Pro app. Please do not attempt this in this iOS version, as it will not work properly.
Importing into PromptSmart a Google Document or Word document as a NoteCard can cause it to come through as a large wall of text in one NoteCard. Splitting the text in the app then be tedious.
To pre-split your NoteCards, you can add some HTML tags to your source document that will tell the app to separate your text into different cards. For example...
< p style=" " > This is sample text for NoteCard 1< /p >
< p style=" " > This is sample text for NoteCard 2< /p >
PromptSmart Pro supports scrolling from afar using another device running the PromptSmart Remote Control app. There are multiple network paths to connect your devices:
(1) Link devices on the same WIFI network (this is the most reliable connection method);
(2) Link devices using ambient WIFI "in the air" (devices will find each other without having to connect to the network)
(3) Link devices using a third mobile device running a Personal Hotspot through a cellular data provider.
The third connection option is very useful for filming in outdoor locations where WIFI may not be available. The personal hotspot establishes a rough-and-ready local network allowing your prompter and your remote to connect to one another.
First things first, your prompter device running PromptSmart Pro must have the Remote Control setting toggled on in either the Script Settings or Notecard Settings menu.
Access to the Remote Control setting requires you to have an active PromptSmart Extended Subscription (or intro trial) or a separate purchase of the Remote Control.
The following will be a primer on how to use a third, iOS device as a personal hotspot in the event that WIFI is unavailable. Each iOS device has its own password in the Settings app that will allow you to tether other devices to the local network created by the device:
Once your prompter/remote are set up on a local network, and your prompter is turned on and in presentation mode, you will then be able to search for the prompter on the remote to establish the connection. Tap the magnifying glass icon to search:
TIP: The remote control display will remain awake unless you manually sleep it. While the connection is automatically re-established upon waking, the sleeping/waking will still momentarily disrupt the connection and also your shoot. It may take a few seconds (that you don't have) for the connection to be re-established.
We recommend night mode to save battery life and keeping the remote control display on for the duration of your project.
The PromptSmart Remote Control supports two user interface modes, one light and another darkened so the screen does not glow. A darkened display is also more energy efficient. The darkened user interface is called "Night Mode".
To toggle "Night Mode" and to establish the scroll settings on your digital remote control, tap the gear icon and then toggle the options best suited for your use-case. You can tap once to scroll one line. Or tap-and-hold for smooth, continuous scrolling:
This article assumes familiarity with logging into your Extended account and also with the connection process to establish a link between your PromptSmart Pro teleprompter app and your PromptSmart Pro digital Remote Control. For assistance with these tasks, please refer to the relevant Help Center user guide article.
The user interface of the PromptSmart Pro digital Remote Control enables you to quickly and easily advance or return the prompter display a single line by one finger tap. Or scroll continuously by tapping-and-holding the up/down buttons.
The interface also has a button in the bottom-left corner that will return to the top of the script with a single tap of your finger. The button in the bottom-right of the interface will mirror the prompter screen and show the remote control operator the content of the prompter. The middle of the prompter display (the reading area) will correspond to the middle of the prompter display.
The Android remote control and the Android Pro app connect via bluetooth. Some things to try if you cannot establish a connection:
-Check to see that Bluetooth is on in the device settings
-Delete the history from the Bluetooth Settings and then try a "new" connection
-Force-quit and re-launch the applications
-Make sure that your prompter and remote are not also connected to another Bluetooth device in the area
Please note: our initial 1.0 product launch version has a small bug where the Import button will not show .DOCX files. To workaround this, please drag-and-drop the file directly into the Files window on the left side.
Import by Copy & Paste
You can import content into the app by creating a Script by clicking the Create button next to Import in the Files window. Then once the script is created, you can double-click the tile or click once and then click "edit" in the preview pane that appears on the right. This will open the Edit Pane where you will see a black box for you to paste the contents of the clipboard.
Import by Drag-and-Drop
Drag-and-drop is the easiest and fastest way to get single (or multiple) scripts into the app in the Files Menu.
Moving Files Within the App
You can also move your files to different folders by selecting them and then dragging it to the desired folder in the Files window. To send the file back to the root directory, right click and then send the file "Home".
The studio edition teleprompter app supports font sizes up to 180 point.
From the Home screen, double click on your rundown. On the left you will see the rundown segments and on the right is an edit pane.
If the Edit Pane is not visible, click here
Once your rundown is populated with your planned segments and commercial breaks (if applicable), the estimated air time will appear at the bottom of the table. A speaking rate of 150 words per minute is used to make this estimate:
Move your segments around freely with the mouse by clicking and dragging them to the desired position:
Press "Play" to launch a presentation window from the Rundown Editor. You can move the presentation window to an external display slot and then expand it to fit by clicking "Window" and then selecting "Full Screen"
Studio edition supports mirroring vertically (display underneath reflective surface) and mirroring horizontally (display next to reflective surface).
Click one of the mirroring icons to engage the setting of choice (vertical-left; horizontal-right).
The toggled setting will turn blue.
Select the preview window you wish to manage remotely.
Use the following commands accordingly:
-Dn arrow =Scroll one line
-Up arrow =Return one line
-Hold down arrows =Continuous scroll
-Tab = Go tonext flag ( )
-Del = Previousflag ( )
-Pg dn = Scrollentire screen
-Pg up = Returnentire screen
-Home/End = Return to top/end of script
Easily navigate longer scripts with a Script Map.
Mark up your content with Cue Points:
You will see a Flag appear in the edit pane. This is for your reference while editing -- it will NOT be visible to the talent/speaker while in presentation mode.
Once a presentation is started with the play button, you can progress through the Cue Points in serial order back and forth using hotkeys with the preview pane selected/active:
-TAB = Next Cue Point
-Del = Previous Cue Point
PromptSmart Studio edition includes an enhanced version of our VoiceTrack technology to make our products even smarter than they were before. This feature has the potential to fully automate teleprompting
When a speaker completes a segment, VoiceTrack knows and will queue up the next segment in the rundown on a 3 second timer. The prompter operator (if applicable) can override the auto-rundown process using button on a pop-up notice.
The preview pane has a Breaking News button on it. When pressed, the prompter window will flash an orange notice to the talent that a breaking news update is imminent.
The operator can then type or copy/paste the breaking news update into a pop-up window.
To override the current presentation, press "Push to display"
To cancel the breaking news bulletin, press "Dismiss update"
Studio Edition will remember the position of the previous script prior to the breaking news update. To restore the prompter to this state, press "Restore" in the preview window.
If multiple prompter windows are running, the breaking news update will only interrupt the display associated with the preview window where the Breaking News button was pressed.
Please visit my.promptsmart.com and log-in with your PromptSmart credentials. From the My PromptSmart domain, you can:
-Log-in or create your PromptSmart Account
-Purchase the PromptSmart Studio Ed. Bundle
-Check the duration of your free trial
-Check the period/duration of your subscription
-Cancel your trial or cancel the next subscription renewal
-Download the Studio Ed. hotkey user manual
-Access installers for Windows, Mac, and Linux
Click on "Purchases"
Click on "Download Payment Confirmation"
Stripe will provide a web-view and also give you the option to download a copy for your records or to show the expense to third parties.
We design our products to use the minimum amount of user information or device information needed for us to provide our customers with an excellent experience. We are not profiling you without your knowledge. Our Applications do anonymously collect usage metrics from presentation sessions (e.g., accuracy statistics and error-rates). The information is in such form that ensures that no personal information (like who is speaking) can be gleaned from it.
All speech recognition is accomplished locally, on-the-device – it is not processed by an external server – and thus your vocalizations inside of our Apps will not be transmitted via the internet unless you expressly publish content. We use the Firebase Analytics service (a Google Inc. product) to process and collect some usage data. We also use Firebase to monitor the stability of our Apps and to provide crash reporting, the purpose of which is to ensure the quality of our products.
All of the user-generated content loaded into PromptSmart remains on the device and is not accessible by us unless expressly authorized by you by turning on our File Sync service, in which case the content is securely stored on professionally managed, third-party back-end servers. The hosting service we use is through Amazon Web Services. At all phases of our business, we take reasonable steps to protect your information
Owner and Data Controller
The owner of all information collected from PromptSmart Applications is Belleau Technologies LLC.
Our Apps are designed to obtain information you provide by creating a user account in the app or by using our in-app messaging system for customer support. In PromptSmart Pro (Android), creating an account is necessary to activate a subscription or an introductory free trial. Without a subscription or an intro trial activated, you will not be able to launch a presentation.
You may also register your email to receive company news and promotions. There is no penalty for not registering. Registering your product will keep you informed with the latest news, including, but not limited to, information about forthcoming PromptSmart products and beta testing invitations.
By creating an account, registering your product, or by voluntarily contacting us for support, you consent to being contacted by us in the future for any Application-related communications, unless such consent is expressly revoked. The purpose of such contact is to ensure your satisfaction with our products, to collect feedback via customer surveys, to provide up-to-date information about future software updates, to disseminate marketing promotions, and to solicit beta testers. We do not spam our users or sell our email lists to third-parties for any reason. We use a MadMimi third-party service to aggregate our contacts and to send email communications.
At any time our registered users can unsubscribe from our email list, or revoke any previously-granted consent, by following the provided links in our email communications, or by informing us of your revocation at the following email address: email@example.com.
The app requires user authentication to access cloud storage services such as Dropbox, OneDrive, iCloud, Google Drive, and Box. PromptSmart does not access any of your cloud content without you taking action to access the file of your choice to import it into the application, in which case a copy of that file is downloaded into the app onto your mobile device.
PromptSmart may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application.
Protection of Your Personal Information:
Anonymized data is periodically transmitted to external services in order to help us improve the Application and our service. We will share your information with third parties only in the ways that are described in this privacy statement, or as otherwise required by law.
We may disclose User-Provided and/or Automatically-Collected Information:
• as required by law, such as to comply with a subpoena, or similar legal process;
• when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
• with our trusted services providers who work on our behalf, and have agreed to adhere to the rules set forth in this privacy statement and agreed not to misappropriate the information for purposes other than providing us with reports;
• if Belleau Technologies LLC is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of this information, as well as any choices you may have regarding this information.
If you wish to withdraw your consent to the automatic collection of usage information and other metrics, you may do so easily by uninstalling our Applications. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.
Data Retention Policy
We retain User-Provided data for as long as you use our Applications and for a reasonable time thereafter. We will retain Automatically-Collected information for up to 24 months and thereafter may store it in aggregate.
Children’s Online Privacy Protection Act (COPPA) Compliance:
We do not use the Application to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at firstname.lastname@example.org. We will delete such information from our files within a reasonable time.
We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to your information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavor provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.
If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at email@example.com.
Terms of Service
1. No Warranty And Limitation Of Liability
Belleau Technologies, LLC provides all promptsmart products and the promptsmart pro extended service (collectively, “the apps”) on an "as is" and “as available” basis. Belleau Technologies, LLC and its parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, mandataries, partners and licensors (the “Belleau Technologies, LLC parties”) disclaim all warranties and conditions of any kind, whether express, implied or statutory, or arising from statute, course of dealing, usage of trade or otherwise, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, non-infringement, integration, interoperability or quiet enjoyment. The Belleau Technologies, LLC parties make no representations or warranties about the accuracy or completeness of the information contained on. The Belleau Technologies, LLC parties do not warrant that the functions of edthe apps will be uninterrupted or error-free, that defects will be corrected, or that the apps or the servers that make the apps available will be free of viruses or other harmful components. Some jurisdictions do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you.
You understand and agree that you use the apps at your own discretion and risk and that you will be solely responsible for any damages that arise from such use. Under no circumstances shall the Belleau Technologies, LLC parties be liable for any indirect, special, incidental, consequential or punitive damages of any kind, or any other damages whatsoever (however arising, including by negligence), including without limitation, damages related to use, misuse, reliance on, inability to use and interruption, suspension, or termination of any of the apps services and damages resulting from loss of use or data, whether or not the Belleau Technologies, LLC parties have been advised of such possibility and regardless of whether such damages were foreseeable. Your only right with respect to any dissatisfaction with the apps shall be to terminate your use of such services. In no event shall the Belleau Technologies, LLC parties’ total liability to you for all claims arising under these terms or your use of the apps exceed the total amount paid by you to Belleau Technologies, LLC for use of the apps during any one month. Some jurisdictions do not allow the exclusion of liability for incidental or consequential damages, so the above exclusions may not apply to you.
You understand that your use of the apps may involve known and unanticipated risks that could result in injury or other consequential damages and you assume all such risks and dangers and all responsibility for any losses and/or damages that in any way arise from or are related to your use of the apps.
You acknowledge and agree that Belleau Technologies, LLC has offered the apps, set its prices, and entered into these terms in reliance upon the foregoing warranty disclaimers and the limitations of liability. You further acknowledge and agree that the warranty disclaimers and the limitations of liability set forth in these terms reflect a reasonable and fair allocation of risk between you and Belleau Technologies, LLC, and that the warranty disclaimers and the limitations of liability set forth in these terms form an essential basis of the bargain between you and Belleau Technologies, LLC. Belleau Technologies, LLC would not be able to provide the apps to you on an economically reasonable basis without these limitations and disclaimers.
2. Changes To The Apps
Belleau Technologies, LLC reserves the right at any time to modify or discontinue, temporarily or permanently, the apps (or any portion thereof) with or without notice. You agree that the Belleau Technologies, LLC parties shall not be liable to you or any third party for any modification, suspension or discontinuance of the apps (or any portion thereof).
3. Apps Content
Promptsmart, promptsmart pro, promptsmart esp, promptsmart pro extended, the promptsmart logo, and any other designs are trademarks or the subject of other intellectual property rights of Belleau Technologies, LLC, and may not be used without prior, express written permission from Belleau Technologies, LLC. All other trademarks not owned by Belleau Technologies, LLC that appear on the apps are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Belleau Technologies, LLC.
All content included on the apps, including all information, data, text, software, music, sounds, photographs, graphics, videos, messages, scripts, tags, compilations of the foregoing and/or other materials accessible through the apps, is subject to Belleau Technologies, LLC right to access, copy, or otherwise use content to further the apps intended use.
4. Additional Fees And Subscriptions
Additional data charges may apply to you for mobile use of the apps through your mobile device. Additional subscription fees may also apply for use of promptsmart pro extended or other aspects of the apps. If there is a charge associated with a portion of the apps, you agree to pay that charge by accessing or using it. The price stated for the apps may be denominated in your local currency by itunes app store (http://itunes.apple.com), or any other applicable app store through which you download the apps (each, an “app store”) on your device. Fees and charges are collected by the app store on your device. You should consult with the appropriate app store to determine if the price charged includes all applicable taxes and currency exchange settlements. You are solely responsible for paying such taxes or other charges. Belleau Technologies, LLC relies on the app store to collect subscription fees and to report on the status of subscription accounts. Your access to the apps may be suspended or cancelled if you do not make your payment on-time and/or in full. Suspension or cancellation of the apps for non-payment could result in a loss of access to and use of your account and its content.
If you would like to buy the promptsmart pro extended subscription, you do this with in-app subscriptions from the app store on your device. You will be advised of the charge for the promptsmart pro extended subscription before making payment and being billed. You must make all payments through a charge through the applicable app store. You agree to pay all fees and charges incurred in connection with your use of the apps (including any applicable taxes) at the rates in effect when the charges were incurred. Between you and Belleau Technologies, LLC, you, and not Belleau Technologies, LLC, are responsible for paying any amounts for services billed to your mobile device, paypal, credit or debit card by an app store or third party who had access to these accounts, whether or not such amounts were authorized by you.
Subscriptions are managed by the app store directly. Belleau Technologies, LLC does not have the ability to manage any aspect of your subscription on your behalf, including, but not limited to, initiating, canceling or refunding subscriptions. Subscriptions are valid for at least thirty (30) days. Payment will be charged to your app store account at confirmation of purchase. Your subscription automatically renews unless auto-renew is turned off at least twenty-four (24) hours before the end of the current period. Your account will be charged the then-applicable subscription price within twenty-four (24) hours prior to the end of the current period. Subscriptions may be managed and auto-renewal may be turned off by going to the account settings screen in the app store app on your device after purchase. No cancellation of the current subscription is allowed during active subscription period.
For step-by-step information on how to manage subscriptions, including information on canceling subscriptions, email firstname.lastname@example.org.
You should be aware that deleting our Applications may not terminate your user accounts or your auto-renewable subscriptions.
5. Suggestions And Improvements
By sending us any ideas, suggestions, documents or proposals ("feedback"), you agree that (i) your feedback does not contain the confidential or proprietary information of third parties, (ii) we are under no obligation of confidentiality, express or implied, with respect to the feedback, (iii) we may have something similar to the feedback already under consideration or in development, and (iv) you grant us an irrevocable, non-exclusive, royalty-free, perpetual, worldwide license to use, modify, publish, distribute and sublicense the feedback.
6. External Materials
The apps or users of the apps may provide links to other websites or resources. You acknowledge and agree that the Belleau Technologies, LLC parties do not endorse and are not responsible for any content, advertising, products, services or other materials on or available through such sites or resources (“external materials”). External materials are subject to different terms and conditions and privacy policies, which you are responsible for reviewing. You further acknowledge and agree that the Belleau Technologies, LLC parties shall not be liable for any damage or loss caused by or resulting from use of or reliance on any external materials.
7. User Content
The apps allow the submission of information, content and materials (such as scripts, documents, or notecards) by you and other users ("user submissions"), and the hosting, sharing and/or publishing of such user submissions. You shall be solely responsible for your own user submissions (“your content”) and the consequences of posting or publishing them. In connection with your content, you affirm, represent, and warrant that: (i) you own, or have the necessary licenses, rights, consents, and permissions to use, and authorize Belleau Technologies, LLC to use, all intellectual property and any other proprietary rights in and to any and all of your content to enable inclusion and use of your content in the manner contemplated by the apps and these terms; and (ii) you have the written consent, release, and/or permission of each and every identifiable individual person in your content to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your content in the manner contemplated by the apps and these terms. For clarity, you shall retain all of your ownership rights in your content.
Belleau Technologies, LLC assumes no responsibility whatsoever in connection with or arising from user submissions. Belleau Technologies, LLC assumes no responsibility for actively monitoring user submissions for inappropriate content. If at any time Belleau Technologies, LLC chooses, in its sole discretion, to monitor user submissions, Belleau Technologies, LLC nonetheless assumes no responsibility for the content of the user submissions, no obligation to modify or remove any inappropriate user submissions, and no responsibility for the conduct of the user submitting user submissions. Belleau Technologies, LLC makes no warranties, express or implied, as to the content of user submissions or the accuracy and reliability of any user submissions.
Responsibility For Your Content
You alone are responsible for your content, and once published, it cannot always be withdrawn. You assume all risks associated with your content, including anyone's reliance on its quality, accuracy, or reliability, or any disclosure by you of information in your content that makes you personally identifiable or provides others with information to locate you or determine places that you have visited, are visiting or are planning to visit. You represent that you own, or have the necessary permissions to use and authorize the use of your content as described herein. You may not imply that your content is in any way sponsored or endorsed by Belleau Technologies, LLC.
You may expose yourself to liability if, for example, your content contains material that is false, intentionally misleading, or defamatory; violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; contains material that is unlawful, including illegal hate speech or pornography; exploits or otherwise harms minors; or violates or advocates the violation of any law or regulation.
Our Right To Use Your Content
We reserve the right to remove, screen, edit, or reinstate user submissions from time to time at our sole discretion and without notice to you. We have no obligation to retain or provide you with copies of your content, nor do we guarantee any confidentiality with respect to your content.
You agree to indemnify, defend, and hold the Belleau Technologies, LLC parties harmless from and against any and all claims, suits, actions, losses, costs, damages, and any other liabilities, including attorneys' fees, arising out of or related to your use of the apps in violation of these terms and/or your interactions with other users of the apps, including, but not limited to, (a) any violation of the rights of any other person or entity by you, (b) any breach or violation by you of this terms, Belleau Technologies, LLC reserves the right to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims.
9. Registration Account And Password
You will create a username and password as part of the registration process for the apps (if applicable). You are responsible for maintaining the confidentiality of your password and account and all activities that occur in connection with these. You agree to immediately notify Belleau Technologies, LLC of any actual or suspected unauthorized use of your password or account or any other breach of security. You agree that all information that you provide to Belleau Technologies, LLC as part of the registration process, including, but not limited to, your name and email address, is truthful, accurate and complete.
10. Governing Law
These terms and your relationship with Belleau Technologies, LLC under these terms shall be governed by and construed and enforced in accordance with the laws of the state of new york. The united nations convention on contracts for the international sale of goods is specifically excluded from application to these terms.
11. Choice Of Venue
Any dispute or claim arising out of or relating in any way to these terms or your access to or use of the apps, including, but not limited to, the validity, applicability or interpretation of these terms (each, a “claim”), shall be resolved by a new york county supreme court and you waive any defense that this venue is inconvenient or that the court lacks personal jurisdiction over you.
Notwithstanding anything to the contrary, Belleau Technologies, LLC may seek injunctive relief and any other equitable remedies from any court of competent jurisdiction to protect our intellectual property rights, whether in aid of, pending or independently of the resolution of any dispute.
If any provision of these terms is held to be invalid or unenforceable under applicable law, then such provision shall be construed, limited, modified or, if necessary, severed to the extent necessary to eliminate its invalidity or unenforceability, without in any way affecting the remaining parts of these terms.
A provision of these terms may be waived only by a written instrument executed by the party entitled to the benefit of such provision. The failure of any party at any time to require performance of any provision of these terms shall in no manner affect such party's right at a later time to enforce the same. A waiver of any breach of any provision of these terms shall not be construed as a continuing waiver of other breaches of the same or other provisions of these terms.
You and Belleau Technologies, LLC agree that any cause of action arising out of or related to the apps must commence within one year after the cause of action accrues. Otherwise, such cause of action shall be permanently barred.
iOS Subscription Disclosure
PromptSmart Pro includes an optional PromptSmart Extended subscription. Depending on your chosen subscription period, either a $1.99 purchase or a $19.99 purchase will be applied to your iTunes account at the end of your introductory trial.
Subscriptions will automatically renew unless cancelled at least within 24-hours before the end of the current period. You can cancel anytime with your iTunes account settings. Any unused portion of a free trial will be forfeited if you purchase a subscription
We changed the Android app to a subscription app on Aug. 2, 2019. The following terms apply to use of the Android Pro application.
This PromptSmart (Android) mobile application is free to download from the Google Play store and contains three introductory trials that are free to activate. Each trial will last for seven (7) days. Limit two trials per customer. To activate a trial, you must first create a user account. Your account credentials are restricted for personal or business use and is intended for use only by the customer that created the user account (sharing of credentials to other persons/entities is prohibited).
The names of each introductory trial are as follows: Lite, Pro, and Extended. The Lite introductory trial is not a subscription. It is a seven (7) day free trial of a heavily throttled version of the PromptSmart application that will allow you to try VoiceTrack risk-free. You will not be charged when the Lite trial expires. To continue to use the application after a Lite trial expires, you will then need to activate one of two subscription tiers: Pro or Extended.
Instead of the Lite trial, you may also activate a Pro introductory trial that is linked to an auto-renewable subscription. At the conclusion of your seven (7) day Pro trial, your Google Account will be charged the corresponding amount for the subscription term you selected (monthly or annual), as disclosed in PromptSmart (Android) in-app marketing. Each subscriber may activate up to ten (10) devices. Your subscription will continue to renew automatically at the conclusion of each subscription term, unless you cancel the subscription. The subscription is tied to your Google Account, and as such PromptSmart cannot cancel subscriptions on your behalf. The Pro subscription unlocks all features in the application EXCEPT for File Sync, which is a cloud storage and content management tool that stores your scripts and notecards in the cloud and synchronizes them automatically to mobile devices containing PromptSmart apps that are signed-in with your account credentials.
The Extended introductory trial is linked to an auto-renewable subscription. At the conclusion of your seven (7) day Extended trial, your Google Account will be charged the corresponding amount for the term you selected (monthly or annual), as disclosed in PromptSmart (Android) in-app marketing. Each subscriber may activate up to ten (10) devices. Your subscription will continue to renew automatically at the conclusion of each subscription term, unless you cancel the subscription. The subscription is tied to your Google Account, and as such PromptSmart cannot cancel subscriptions on your behalf. The Extended subscription unlocks all features in the PromptSmart (Android) mobile application.
For more information on the features offered in the PromptSmart (Android) mobile application, please review the Script Settings and NoteCard Settings menus, which are accessible through the Menu (top-left corner of the main screen) or in the app libraries by tapping the “Gear” icon.
PromptSmart Studio Edition
End User License Agreement (“EULA”) Version 1.0
1. Definitions and Entities
The following definitions shall apply to this license agreement:
1.1. "PromptSmart" refers to any version of the PromptSmart Studio Edition product licensed under this agreement.
1.2. "Computer" refers to any physical or virtual device that can process data with the assistance of a programmable calculation specification (e.g. PC, laptop, workstation, an instance of a virtual machine, etc.) in conjunction with a CPU or multi-core processor. The following applies to networks: if several network Computers have access to a server on which PromptSmart is installed, each of these network Computers (workstations) counts as a computer for the purpose of this license agreement. In such a case, a separate license is required for each network Computer.
1.3. "License Seat" refers to the license assigned to a specific Computer belonging to the customer following activation of PromptSmart.
1.4. "Commercial Use", for the purpose of this agreement, constitutes any commercial use and any use of the Software or Contents for the direct or indirect purpose of financial benefit (e.g. by means of sale, licensing, advertising, etc.).
1.5. Belleau Technologies LLC (“Belleau”) is a privately owned company based in New York that owns all PromptSmart content, apps, web domains, accounts, and intellectual property. Excepts for the rights specified in this agreement, all rights are reserved by Belleau. Belleau is the exclusive licensor of PromptSmart products and the PromptSmart brand name.
1.6. “Customer” in the context of this EULA refers to natural persons and sole proprietors. Customers also include any other private legal entity with gross annual revenue equal to or less than $1,000,000.00 USD (or its equivalent in another currency). Entities with annual revenue over $1,000,000.00, and all publicly traded companies, are considered “Enterprises” and are expressly not covered under this EULA. For purposes of this agreement, child/parent corporate relationships should be disclosed so as not to evade this distinction: email@example.com. Any attempt to evade this distinction using a shell company or a subsidiary of an Enterprise shall be a material breach of the EULA subject to rescission (without notice) of access to the software application and any applicable damages, in law or equity.
All Enterprises should contact us privately for information about licensing and sales: firstname.lastname@example.org
Any unauthorized use of this application by an Enterprise is a material breach of this EULA and entitles Belleau to immediate rescission (without notice) of access to the software application and any applicable damages, in law or equity.
2. Contract purpose
2.1. License Terms. Subject to the limitations imposed by this EULA, Belleau grants Customers a non-transferable right to install and use PromptSmart on ten (10) Computers. Belleau retains all other ownership, copyright, and other proprietary rights related to the Software. You (the customer) acknowledge Belleau’s ownership as well as all of Belleau’s proprietary rights to the Software, including a U.S. patent. The customer is solely responsible for the proper contractual use of PromptSmart.
2.2. Software Activation & Subscriptions. Each copy of PromptSmart must be activated using a PromptSmart Account and an accompanying subscription. Your subscription will automatically renew unless it is cancelled at least 24 hours before the end of the current period. Cancelled subscriptions are not subject to pro-rated credits. Your Studio Edition subscription may be managed by going to your My PromptSmart page after purchase.
2.3. Account Accuracy. PromptSmart accounts must include personal information that is true and correct. Willfully providing false or misleading information in your PromptSmart account is a material breach of this EULA subject to rescission (without notice) of access to the software application.
2.4. Updates. Customers are entitled to all updates and new versions. The only recurring charge is the subscription amount.
2.5. Account Restrictions. Sharing of PromptSmart Account credentials with persons or entities other than the account-holder (or their agents), or unauthorized duplication and proliferation of installers, are material breaches of this EULA subject to rescission (without notice) of access to the software application.
2.6. User Content. Customers retain all ownership and rights to the content put into the application. PromptSmart cannot view or modify this content.
3. Installation and registration
3.1. Genuineness. The registered user must be the customer or the intended end-user of PromptSmart. Authorized agents may register on behalf of a principal if the identity of the principal is disclosed to Belleau during registration.
3.2. Installation. Belleau is the only authorized vendor of PromptSmart. Access to any installation files must be accomplished from a valid PromptSmart distribution node, like the promptsmart.com website or your My PromptSmart portal.
3.3. Payments. All payments and invoicing are processed via Stripe, a secure third-party payment processor similar to Paypal. We do not access, view, or retain your financial data like credit card numbers for any reason.
3.4. Refunds. Belleau wants you to be satisfied with PromptSmart. Within 24 hours of the first subscription charge after the expiration of a free trial, PromptSmart will honor refund requests for reasons of accidental purchase or missing a deadline to cancel the trial manually. All other sales are final. For bugs/performance issues, please let us know about your experience and we will do everything in our power to resolve it: email@example.com
4.1. Owner of data collected. Belleau is the owner and data collector of all registration and analytics data collected during your use of PromptSmart. Belleau’s contact for any inquiries into how your information is being collected or used is Jeremy: firstname.lastname@example.org
5. Authorized Use of PromptSmart
5.1. Commercial Use. The Software may be used for commercial purposes subject to the restrictions in clause 6.
5.2. User Content. Belleau makes no claim to the content put into PromptSmart, or to any media pursuant to a performance or broadcast facilitated by PromptSmart. Because PromptSmart performs speech recognition on the computer without the need for an internet connection, this provided an added layer of security. This does not protect your computer from hacking or other hostile infiltration. You are responsible to protect the integrity of the computers containing PromptSmart and for hosting and backing up your content outside of PromptSmart.
6. Prohibition to copy and rent; amendment prohibition
6.1. No re-selling or renting. Your license to use PromptSmart cannot be re-sold, commercially rented, or lent in any other form to a third party in exchange for payment. This also applies to lending of PromptSmart in a pre-installed form on a Computer that is commercially offered to third parties in exchange for payment.
6.2. No tampering. You may not make any changes, or knowingly cause or allow changes to be made, to PromptSmart. You may not disassemble the Software into its components, nor modify the object code, decode, copy or use it in any way other than authorized purposes contemplated herein.
7. Limited Transferability
Notwithstanding the restrictions of § 6, you may transfer a PromptSmart license to another person or entity in the event that the registered owner of the license is subject to liquidation, winding up, acquisition or merger. Belleau must be notified of the transfer for any continued use to be authorized under this EULA. Personal licenses are strictly non-transferable. Any other circumstances involving transfer requires the express written consent of Belleau.
8. Guarantee and liability
8.1. Customer Acknowledgment. You are aware that PromptSmart is a state-of-the-art software program, and that as such it is not possible to develop it in such a way that is free of errors in all use-cases, for all customers, and under all possible hardware permutations. Belleau provides no guarantee of feasibility for any particular purpose.
8.2. Warranty Disclaimer. Belleau disclaims all warranties regarding PromptSmart. The customer purchases PromptSmart licenses as is and assumes the risk of any consequential damages that may result from the lawful, authorized use of the software.
8.3. Customers Responsible for Data. Customers are fully responsible to preserve, manage, and/or back up any content and media created with PromptSmart.
8.4. Limitation of Liability. Belleau’s liability is limited to deficiencies that were fraudulently or intentionally concealed from customers.
8.5. No Guarantee of Continuity for Online Services. Insofar as Belleau Products contain functions that operate via an online server, Belleau retains the right to end the offering at any time. Availability will not be guaranteed.
9. License conditions of other entities
If PromptSmart contains Software or Contents from another manufacturer or links to a third-party provider, the license terms and conditions for the respective third-party provider shall apply. If PromptSmart contains open-source license Software or Contents, the respective open-source license terms and conditions shall apply to these components.
10. Customer Support
Belleau offers complimentary email support for PromptSmart. Belleau is in no way legally obligated to provide support and does so as a courtesy to ensure customer satisfaction. Belleau’s customer support email account is: email@example.com
11. Merger; Modification; Severance; Alternative Resolutions; and Choice of Law/Venue
11.1. Merger and Modification. This EULA constitutes the entire agreement of the parties. All prior oral or written representations are extinguished. Collateral agreements shall not have effect to modify this EULA. No verbal or written statements made by BELLEAU or any BELLEAU employee can alter or question the validity of this license agreement.
11.2. Severance. Should one or more of the conditions in this agreement be or become invalid, this will not affect the validity of the remaining agreement. The clause in question shall survive with the minimal amount of language stricken or modified such that the intended purpose of the provision is still given effect.
11.3. Alternative Dispute Resolution. The parties agree to submit to a confidential, private, non-binding alternative dispute resolution proceeding in the United States prior to taking any public legal action or making any report to a government body, regulatory commission, or other consumer affairs entity. Breach of this provision will materially harm Belleau.
11.4. Choice of Venue. Should alternative dispute resolution fail, all claims brought under this agreement shall be brought in a court with proper subject matter jurisdiction located in the State of New York.
11.5. Choice of Law. The enforceability of this EULA is governed by New York law. Any other choice of law determination shall be made in accordance with New York law.